Refund and Return Policy
1. Moneyback Guarantee
Branders Zone, a service provided by Learnium Education Limited, is committed to ensuring your satisfaction with the services offered through our platform. We offer a 7-day money-back guarantee for our services, allowing you to request a refund within 7 days from the date of purchase if you are not completely satisfied. Please note that this guarantee applies to the base service price and does not cover additional costs incurred for domain registration, hosting, video rendering, digital marketing, or any other third-party services associated with your purchase.
2. Eligibility for Refund
To be eligible for a refund within the 7-day period, your request must meet the following criteria:
- Your refund request must be submitted within 7 days from the date of purchase.
- The request must be made in writing and sent to our customer support team at refunds@branderszone.learniumeducation.com.
- The service you are seeking a refund for must not have exceeded the basic cost of the service, excluding additional expenses for domain registration, hosting, video rendering, digital marketing, or any other third-party services.
3. Non-Refundable Expenses
Please be aware that certain expenses associated with your purchase are non-refundable. These non-refundable expenses include, but are not limited to:
- Costs incurred for domain registration, hosting, or any related services.
- Expenses related to video rendering, digital marketing campaigns, or other third-party services utilized at your request.
- Any additional services or features beyond the basic service package agreed upon during the purchase process.
4. Refund Process
Upon receipt of your refund request, our customer support team will review the request and verify its eligibility based on the criteria mentioned above. If your request meets the eligibility requirements, we will process the refund within 7-10 business days. The refund will be issued using the same payment method used for the original purchase. Please note that the processing time for the refund to reflect in your account may vary based on your payment provider.
5. Exceptions
In certain circumstances, exceptions to the refund policy may be considered at the discretion of Branders Zone. Exceptions may include situations involving technical issues, service interruptions, or other valid reasons preventing you from utilizing the purchased service. To request an exception, please contact our customer support team at refunds@branderszone.learniumeducation.com, providing detailed information about the issue.
6. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at refunds@branderszone.learniumeducation.com.
By using our services and making a purchase on our platform, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Return Policy. Thank you for choosing Branders Zone for your digital service needs. We appreciate your trust and are dedicated to providing excellent service and support to ensure your satisfaction.